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Privacy

Privacy Policy

Last updated: 10 July 2026

1. Who we are

VisualForge AI Inc. ("VisualForge AI", "we", "us", "our") is an AI brand-visual studio incorporated in British Columbia, Canada. Our registered address is 151 East 7th Avenue, Suite 120, Vancouver, BC V5T 1M4. Business Number: 815 429 076 RC0001. We provide creative image-generation and art-direction services, producing AI-assisted brand visuals for client brands with human creative direction, retouching, and review.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit visualforgeai.life, submit an enquiry through our contact form, engage us for studio services, or otherwise interact with us. We are accountable for personal information under our control in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, British Columbia's Personal Information Protection Act (PIPA BC).

2. Privacy Officer

Our Privacy Officer oversees compliance with this policy and responds to privacy enquiries and access requests. Contact: [email protected] or VisualForge AI Inc., 151 East 7th Avenue, Suite 120, Vancouver, BC V5T 1M4, Canada. Phone: +1 (604) 683-4917.

3. What personal information we collect

Depending on how you interact with us, we may collect:

  • Contact and identity information: name, email address, phone number, company name, job title, and mailing address when you submit an enquiry or enter a client agreement.
  • Communication content: messages you send through our contact form, email correspondence, and notes from calls or meetings.
  • Project and reference materials: brand assets, reference images, briefs, and likeness materials you provide for studio engagements. These may contain personal information if they depict identifiable individuals.
  • Technical and usage data: IP address, browser type, device information, pages visited, and referral source — collected through cookies and similar technologies when you consent (see our Cookie Policy).
  • Billing information: invoicing details processed through our accounting systems. Payment card data is handled by our payment processor and not stored on our web servers.

We do not buy or sell personal data or personal images. We do not operate a stock-image marketplace or data brokerage.

4. Purposes for collection and use

We collect and use personal information only for purposes that a reasonable person would consider appropriate in the circumstances. Primary purposes include:

  • Responding to enquiries submitted through our website or email.
  • Scoping, contracting, and delivering AI brand-visual studio services — including art direction, house-style model training, batch image generation, retouching, and delivery ops.
  • Managing client relationships, project communications, invoicing, and account administration.
  • Verifying consent and likeness rights for reference materials used in generative imaging workflows.
  • Complying with legal obligations, including tax, corporate registry, and regulatory requirements.
  • Improving our website and understanding aggregate traffic patterns — only with cookie consent where required.
  • Protecting our rights, preventing fraud, and maintaining the security of our systems.

We will not use your personal information for purposes materially different from those described above without obtaining additional consent, except where permitted or required by law.

5. Legal bases and consent

Under PIPEDA, we rely primarily on meaningful consent. When you submit our contact form, you must actively check a consent box confirming that you agree to our collection and use of your information to respond to your enquiry. Consent is not pre-selected.

For client engagements, consent and lawful bases are documented in statements of work and service agreements. Where we process reference images containing identifiable individuals, we require appropriate releases or documented client confirmation of clearance.

You may withdraw consent for non-essential processing, subject to legal or contractual restrictions. Withdrawal may limit our ability to provide services. To withdraw consent for marketing communications or non-essential cookies, contact [email protected].

6. Client images, references, and likeness data

Our studio work involves client-owned or licensed reference images that may depict people, products, or branded environments. We treat these materials as confidential project data. Reference libraries used for house-style training and img2img workflows are stored in access-controlled environments with retention periods defined in client agreements.

We do not use client reference materials to train models for other clients without explicit written authorization. We do not scrape public social media profiles or personal photo collections for training data. Likeness data is processed only for agreed project purposes and human QA review — not for creating deceptive deepfakes or non-consensual imagery.

Upon project completion or contract termination, client materials are returned, deleted, or archived per the statement of work. Backup retention may continue for a limited period for disaster recovery and legal compliance.

7. Disclosure to third parties

We do not sell personal information. We may disclose information to:

  • Service providers who assist with hosting, email delivery, cloud storage, accounting, and analytics — bound by contractual confidentiality and data-protection obligations.
  • Cloud diffusion-model providers or GPU infrastructure used for image generation during client engagements, where client agreements and data-processing terms permit.
  • Professional advisers (lawyers, accountants) under confidentiality obligations.
  • Regulators, courts, or law enforcement when required by applicable law or to protect rights and safety.

Some service providers may process data outside Canada, including in the United States. Where personal information is transferred cross-border, we take reasonable steps to ensure comparable protection through contractual safeguards and vendor assessment.

8. Retention

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry form submissions are typically retained for up to twenty-four months unless a client relationship develops. Client project files and correspondence are retained per contract terms — commonly three to seven years for business records. Cookie consent preferences are stored for six months. When information is no longer needed, we securely delete or anonymize it.

9. Security

We implement administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold — including access controls, encrypted connections (HTTPS), password policies, and limited staff access on a need-to-know basis. No method of transmission or storage is completely secure; we cannot guarantee absolute security but we review and update our practices regularly.

10. Your rights

Under PIPEDA and PIPA BC, you have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Withdraw consent where processing is consent-based, subject to legal limits.
  • Challenge our compliance with applicable privacy law.

Submit access or correction requests to [email protected]. We will respond within thirty days or as required by law, and may request information to verify your identity. If we cannot fulfil a request, we will explain why.

11. Office of the Privacy Commissioner

If you believe we have not addressed your privacy concern adequately, you may contact the Office of the Privacy Commissioner of Canada (OPC):

Website: www.priv.gc.ca
Toll-free: 1-800-282-1376

BC residents may also contact the Office of the Information and Privacy Commissioner for British Columbia regarding matters under PIPA BC.

12. Cookies and tracking

We use cookies and similar technologies as described in our Cookie Policy. Non-essential cookies are placed only with your consent through our cookie banner. You may change preferences at any time by clearing site cookies and revisiting the banner, or by contacting us.

13. Children

Our services and website are directed at business professionals and are not intended for individuals under eighteen years of age. We do not knowingly collect personal information from children.

14. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top will change accordingly. Material changes will be posted on this page. Continued use of our website after changes constitutes acceptance of the updated policy for website interactions.

15. Automated decision-making

We do not use personal information to make solely automated decisions that produce legal or similarly significant effects on individuals. Generative imaging tools may produce probabilistic outputs during client projects, but deliverable approval always involves human art directors and retouchers. Contact-form submissions are reviewed by staff — not routed through automated acceptance or rejection systems.

16. Data breach notification

If a breach of security safeguards creates a real risk of significant harm to an individual, we will notify affected individuals and report to the Office of the Privacy Commissioner of Canada as required under PIPEDA. We maintain an internal incident-response procedure and review it periodically. If you believe your information has been accessed without authorization, contact [email protected] immediately.

17. Marketing communications

We do not send unsolicited marketing email to individuals who submit one-off enquiries unless they opt in. Client newsletters or project updates, where offered, include an unsubscribe mechanism. We do not purchase mailing lists or harvest contact details from third-party brokers.

Where we send service-related notices — project milestones, invoice reminders, or policy updates — these are treated as transactional communications necessary to fulfil our relationship with existing clients, not as promotional marketing requiring separate consent under ordinary circumstances.

You may opt out of non-essential marketing at any time by emailing [email protected] with the subject line "Marketing opt-out". We will process your request within ten business days.

18. Contact

VisualForge AI Inc.
151 East 7th Avenue, Suite 120, Vancouver, BC V5T 1M4, Canada
[email protected] · +1 (604) 683-4917